About Us

Terms and Conditions

Last Updated: September 21, 2026

These Terms and Conditions ("Terms") apply to purchases made through:

luxnori.com

The LUXNORI® online store is operated by:

Haikou Ousheng Technology Co., Ltd.

By placing an order through luxnori.com, you acknowledge that you have read, understood, and agreed to these Terms, together with any additional policies available on our website.

These Terms describe the conditions that apply to purchases, website usage, product information, payments, shipping, returns, and related services provided by LUXNORI®.

Scope of These Terms

These Terms apply to all purchases made through luxnori.com.

Additional policies may also apply to your purchase or use of our website, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Warranty & Product Support Information

These policies should be reviewed together with these Terms where applicable.

Product Information

LUXNORI® makes reasonable efforts to provide accurate information regarding our products, including:

  • Product descriptions
  • Materials
  • Dimensions
  • Colors
  • Finishes
  • Product features
  • Pricing
  • Availability
  • Product images

Our collection includes thoughtfully designed lighting and home lifestyle products, including:

  • Table lamps
  • Floor lamps
  • Pendant lights
  • Decorative lighting
  • Interior lighting accessories
  • Other home lighting products

However, actual product appearance may vary slightly due to:

  • Different screen or display settings
  • Photography lighting conditions
  • Manufacturing processes
  • Material characteristics
  • Surface finishes
  • Production batch differences
  • Product updates or design improvements

Lighting products may have minor variations in:

  • Color tone
  • Texture
  • Finish
  • Shape
  • Material appearance
  • Decorative details

These natural variations are considered normal characteristics of product manufacturing and do not necessarily indicate a product defect.

LUXNORI® reserves the right to correct errors, update product information, modify availability, or change website content when reasonably necessary.

If a significant product or pricing error affects an existing order, we may contact you regarding available solutions or cancel the affected order and provide an appropriate refund.

Product Requirements and Usage Information

Customers are responsible for reviewing product details before purchasing and using LUXNORI® products.

Depending on the specific product, lighting products may include or require:

  • Installation instructions
  • Compatible bulbs or accessories
  • Electrical specifications
  • Mounting components
  • Product care instructions
  • Safety recommendations

Before purchasing, customers should carefully review:

  • Product dimensions
  • Voltage requirements
  • Installation requirements
  • Intended use
  • Safety information
  • Maintenance recommendations

Product structures, materials, finishes, and components may vary between different models or versions.

Unless specifically stated, LUXNORI® does not guarantee compatibility with third-party accessories, replacement parts, or electrical components.

Orders and Acceptance

After submitting an order through luxnori.com, you may receive an automated order confirmation.

This confirmation means that we have received your order request but does not necessarily represent final acceptance or confirmation that the order has been shipped.

LUXNORI® reserves the right to review, limit, refuse, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing information
  • Product availability issues
  • Shipping restrictions
  • Duplicate or unusual orders
  • Unauthorized resale concerns
  • Legal or regulatory requirements

If an order is canceled after payment has already been processed, an appropriate refund will be issued according to applicable payment procedures.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

Email: service@luxnori.com

We will make reasonable efforts to assist before order processing begins.

However, changes or cancellations cannot always be guaranteed once an order has entered:

  • Processing
  • Product preparation
  • Packaging
  • Fulfillment
  • Shipping preparation
  • Dispatch

If your order has already been shipped, the applicable Return & Refund Policy may apply.

Prices and Order Total

Product prices displayed on luxnori.com are shown in U.S. dollars (USD) unless otherwise stated.

Prices may vary depending on:

  • Product selection
  • Product size or variation
  • Design or finish options
  • Quantity purchased
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

LUXNORI® reserves the right to update product prices, promotional pricing, or product availability at any time for future purchases.

If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where appropriate, contact you before processing the order or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or supported.

Depending on your location, orders may be subject to additional charges, including:

  • Import duties
  • Customs fees
  • Local taxes
  • Brokerage fees
  • Clearance charges
  • Other government or carrier-related fees

Unless otherwise stated during checkout, such charges are generally the responsibility of the customer.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

  • Customer location
  • Device
  • Order value
  • Currency
  • Available payment providers

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the applicable transaction amount to be processed

All transactions may be subject to:

  • Payment authorization
  • Identity verification
  • Fraud prevention review
  • Security checks

For additional information, please review our Payment & Security Policy.

Promotions and Offers

LUXNORI® may occasionally provide promotional offers, including:

  • Discount codes
  • Limited-time offers
  • Product bundles
  • Special pricing
  • Free or reduced shipping promotions

Promotional offers may include specific conditions, such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements

Unless otherwise stated:

  • Promotions cannot be combined with other offers
  • Discounts cannot be applied retroactively to completed orders
  • Promotional benefits cannot be exchanged for cash

LUXNORI® reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, and shipping charges are governed by our Shipping Policy.

Any delivery timeframe provided on luxnori.com is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Transportation interruptions
  • Holidays
  • High-volume shipping periods
  • Remote delivery locations
  • Local delivery restrictions

Customers are responsible for providing complete and accurate shipping information during checkout.

LUXNORI® takes reasonable measures to package lighting products appropriately for transportation.

Customers should inspect their order after delivery and contact our support team if any damage, missing parts, or delivery issues occur.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Before returning any product, customers should contact our customer support team:

Email: service@luxnori.com

Our team will review your request and provide the appropriate return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your LUXNORI® product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

To help us review the situation efficiently, we may request:

  • Order number
  • Product name
  • Description of the issue
  • Photos of the product
  • Photos of packaging
  • Shipping label images
  • Video evidence where necessary

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances, available solutions may include:

  • Replacement
  • Replacement parts
  • Refund
  • Other appropriate resolution

Product Use and Care

LUXNORI® lighting products should be used according to:

  • Product instructions
  • Installation guidance
  • Electrical specifications
  • Safety recommendations
  • Product-specific care information

Customers should:

  • Follow installation instructions carefully
  • Use compatible electrical components
  • Avoid improper modifications
  • Keep products away from unsuitable environments
  • Handle materials and finishes carefully
  • Clean products using appropriate methods

Improper installation, misuse, unauthorized modification, or failure to follow product instructions may affect product performance and warranty eligibility.

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Product Warranty

Certain LUXNORI® products may include limited warranty coverage where specifically stated.

Where applicable, warranty details, coverage period, exclusions, and claim procedures will be provided through:

  • Product pages
  • Product documentation
  • Warranty information pages

Warranty coverage applies separately from statutory consumer rights.

Nothing in these Terms is intended to limit any consumer protection rights that cannot legally be excluded.

Personal Use

Products purchased through luxnori.com are intended primarily for personal, residential, and gift purposes unless otherwise agreed by LUXNORI® in writing.

Customers may not use LUXNORI® products for unauthorized commercial resale, redistribution, or other commercial purposes where such activities are restricted.

Prohibited Activities

You agree not to use luxnori.com or our purchasing systems for activities including:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of promotional offers
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale
  • Interference with website security
  • Attempts to access restricted systems
  • Any unlawful or deceptive activity

LUXNORI® reserves the right to take appropriate actions to protect our customers, website, business operations, and payment systems when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, all content displayed on luxnori.com, including:

  • LUXNORI® branding
  • Logos
  • Product names
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Original written content
  • Design elements

is owned by, licensed to, or used with authorization by LUXNORI®, Haikou Ousheng Technology Co., Ltd., or applicable rights holders.

Website content may not be:

  • Copied
  • Reproduced
  • Distributed
  • Modified
  • Commercially exploited
  • Used without authorization

except where permitted by applicable law.

Third-Party Services

LUXNORI® may use third-party service providers to support business operations, including:

  • E-commerce platforms
  • Payment processors
  • Shipping providers
  • Logistics partners
  • Analytics services
  • Advertising platforms
  • Customer support tools
  • Fraud prevention services

Third-party providers may operate under their own terms, conditions, and privacy practices.

LUXNORI® does not control and is not responsible for independent third-party services.

Electronic Communications

By placing an order or contacting LUXNORI® electronically, you agree that we may communicate with you through electronic methods where appropriate.

These communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices
  • Important service updates

Marketing communications are handled separately and may require applicable consent.

You may unsubscribe from marketing communications according to the instructions provided in those messages.

Privacy

Your personal information is collected, used, and protected according to our Privacy Policy.

Our Privacy Policy explains:

  • Information we collect
  • How information is used
  • Cookie technologies
  • Third-party services
  • Your privacy rights
  • Data protection practices

Please review our Privacy Policy for complete details.

Disclaimer

To the fullest extent permitted by applicable law, luxnori.com and related website services are provided on an “as available” and “as provided” basis.

While LUXNORI® makes reasonable efforts to maintain accurate information and reliable services, we do not guarantee that:

  • The website will always operate without interruption
  • All information will always be error-free
  • Technical issues will always be resolved immediately

Product images and descriptions are intended to represent products as accurately as reasonably possible.

Minor differences may occur due to:

  • Display settings
  • Photography conditions
  • Material characteristics
  • Manufacturing variations

Product-specific warranties, where applicable, are governed by their individual warranty terms.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, LUXNORI® and Haikou Ousheng Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, or similar damages arising from:

  • Website usage
  • Product purchases
  • Orders
  • Transactions
  • Product use

Nothing in these Terms limits:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have additional consumer rights relating to:

  • Product quality
  • Product conformity
  • Defective products
  • Repairs
  • Replacements
  • Returns
  • Refunds
  • Cancellation rights

Nothing in these Terms is intended to waive or restrict rights that cannot legally be limited.

Where mandatory consumer protection laws provide greater rights, those rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.

Changes to These Terms

LUXNORI® may update these Terms from time to time due to changes in:

  • Business operations
  • Product collections
  • Website features
  • Store policies
  • Legal requirements
  • Regulatory requirements

The updated version will be published on this page.

The Terms effective at the time an order is placed will generally apply to that transaction unless otherwise required by law.

Contact Us

If you have questions regarding these Terms and Conditions, your order, LUXNORI® products, or our store policies, please contact us:

Brand: LUXNORI®

Website:
luxnori.com

Legal Entity:
Haikou Ousheng Technology Co., Ltd.

Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China

Unified Social Credit Code:
91460000MAE8GEYM1R

Customer Support Email:
service@luxnori.com

Customer Care Phone:
19907795717

luxnori.com is owned and operated by Haikou Ousheng Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

LUXNORI®

Lighting designed to feel like yours.

Light. Form. Atmosphere. Everyday Living.