Shipping Policy

At LUXNORI®, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it arrives at your home.

Our collection includes thoughtfully designed lighting products, including table lamps, floor lamps, pendant lights, decorative lighting, and other home lighting pieces.

Because lighting products may include delicate materials, glass elements, metal finishes, electrical components, or carefully designed structures, we take reasonable steps to package each order securely and help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time.

During periods such as:

  • Holiday seasons
  • Promotional events
  • High order volumes
  • Inventory verification
  • Special packaging requirements

processing times may take slightly longer.

Some larger lighting products or products requiring additional protective packaging may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email.

Estimated Delivery Time

The estimated delivery timeframe is generally:

7-20 business days after shipment

This timeframe does not include the order processing period of 1-3 business days.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs processing
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

All delivery timeframes are estimates and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping fees are displayed during checkout.

Shipping options may vary depending on:

  • Destination
  • Product type
  • Package size
  • Order quantity
  • Shipping availability

Where promotional shipping or free shipping offers are available, eligibility will be clearly displayed during checkout before payment is completed.

Some larger lighting products or specially packaged items may require different shipping arrangements depending on destination and product requirements.

Packaging of Fragile Products

Some LUXNORI® products may include:

  • Glass components
  • Decorative lighting elements
  • Metal finishes
  • Lampshades
  • Electrical components
  • Special surface finishes
  • Delicate structural details

Where appropriate, products are packaged using protective materials designed to reduce movement, impact, and transportation risks.

Please handle your package carefully upon delivery and inspect your order as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may occur only at certain transportation checkpoints.

Delivery Delays

Although LUXNORI® works with logistics providers to deliver orders efficiently, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available tracking and shipping information.

Shipping Address Accuracy

Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment begins.

However, we cannot guarantee changes once the order has entered processing or has already been shipped.

If an order is delayed, returned, or requires reshipment due to incorrect or incomplete information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

LUXNORI® ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other local authority or carrier fees

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

LUXNORI® does not control customs processing times or fees imposed by local governments, customs authorities, or delivery providers.

Damaged Products During Shipping

Because LUXNORI® products may include glass, decorative materials, lighting components, or carefully finished surfaces, we recommend inspecting your order promptly after delivery.

If your product arrives:

  • Damaged
  • Broken
  • Scratched
  • Defective
  • Missing components

please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Order number
  • Clear photographs of the damaged product
  • Photos of the inner packaging
  • Photos of the outer shipping box
  • Shipping label photo
  • A short video where helpful

Please do not discard the product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, including:

  • Replacement
  • Replacement parts
  • Refund
  • Other available remedy

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us.

Where appropriate, we may assist with:

  • Carrier inquiries
  • Tracking review
  • Available resolution procedures

Investigations and resolutions may depend on carrier policies and shipment circumstances.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Local delivery carrier

If you are still unable to locate your package, please contact us.

We will review the available delivery information with you.

Split Shipments

In some cases, products from the same order may be shipped separately due to:

  • Inventory location
  • Product size
  • Packaging requirements
  • Warehouse availability
  • Fulfillment arrangements

If your order is divided into multiple shipments:

  • Each package may have a separate tracking number
  • Packages may arrive at different times

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Receiving Your Order

When receiving LUXNORI® lighting products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product
  • Removing protective packaging slowly
  • Inspecting electrical components and product surfaces
  • Checking installation accessories
  • Reviewing product instructions before use

For lighting products requiring installation, please follow the provided instructions carefully.

Contact Us

If you have questions regarding shipping, tracking, delivery, or damaged shipments, please contact our customer support team:

Brand:
LUXNORI®

Official Website:
luxnori.com

Legal Entity:
Haikou Ousheng Technology Co., Ltd.

Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China

Unified Social Credit Code:
91460000MAE8GEYM1R

Customer Support Email:
service@luxnori.com

Customer Care Phone:
19907795717

luxnori.com is owned and operated by Haikou Ousheng Technology Co., Ltd.

The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged product inquiries, including clear photographs of the product and packaging will help us review the situation more quickly.

LUXNORI®
Lighting designed to feel like yours.

Light. Form. Atmosphere. Everyday Living.