Terms and Conditions

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device
• Order value
• Available payment services

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

LUXNORI® may periodically offer:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits

Promotions may be subject to additional conditions including:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation disruptions
• Holidays
• Remote delivery destinations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some LUXNORI® products may include glass components, lampshades, electrical parts, decorative structures, metal finishes, or other delicate lighting elements.

We take reasonable measures to package such products appropriately for transportation, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact us before returning a product so that our customer support team can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your LUXNORI® product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for lighting products containing delicate components such as glass shades, lampshades, electrical accessories, switches, fixtures, and decorative elements.

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label
• A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include a replacement, refund, repair, or another appropriate resolution.

Product Use and Care

Products purchased from LUXNORI® should be used only for their intended purpose and in accordance with applicable:

• Product instructions
• Installation guidelines
• Electrical specifications
• Care information
• Safety recommendations
• Product-specific guidance

Lighting Products

For table lamps, floor lamps, pendant lights, and decorative lighting products:

• Install and use products according to the provided instructions.
• Use compatible bulbs, power supplies, and electrical components.
• Avoid excessive force when assembling or adjusting components.
• Keep electrical connections dry and protected from moisture.
• Clean surfaces using appropriate soft materials.
• Avoid abrasive cleaners or harsh chemicals.
• Stop using the product if electrical components appear damaged.

Glass, Shades and Decorative Components

Where a LUXNORI® product includes glass shades, decorative covers, textured surfaces, or artistic lighting elements:

• Handle decorative components carefully.
• Avoid unnecessary impact or pressure.
• Do not force connections or mounting parts.
• Store replacement components safely.
• Avoid abrasive cleaning materials.

Product-specific instructions take priority where provided.

Indoor and Outdoor Use

Unless a product page expressly states that an item is designed for specific outdoor conditions, LUXNORI® lighting products should be protected from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals or cleaning products

Any waterproof, water-resistant, outdoor-rated, or similar product claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on luxnori.com are provided as a useful product reference.

Minor dimensional variations may occur as a result of:

• Manufacturing methods
• Measurement methods
• Product construction
• Material characteristics
• Product batch variations

Lighting products featuring glass elements, metallic finishes, textured surfaces, handcrafted details, or decorative structures may not be completely identical from piece to piece.

Natural variations in materials and finishes may occur and are considered part of the individual character of each product.

Product Warranty

Certain LUXNORI® products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.

Personal Use

Products offered through luxnori.com are intended primarily for lawful personal, residential, interior decoration, and gift use unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use luxnori.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity

We may take reasonable steps to protect our customers, website, business, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• LUXNORI® branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Layouts
• Design elements
• Original written content

is owned by, licensed to, or otherwise used with authorization by LUXNORI®, Haikou Ouxingying Technology Co., Ltd., or the applicable rights holder.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

LUXNORI® may rely on third-party service providers to support:

• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services

Third-party services may be governed by their own terms and privacy practices.

LUXNORI® does not operate or control independent third-party services and is not responsible for their practices.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices
• Important service-related information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.

Where applicable, additional privacy controls may be available through our Your Privacy Choices page.

Disclaimer

To the fullest extent permitted by applicable law, luxnori.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product photographs and displays are intended to represent products as accurately as reasonably possible, but minor variations may occur as described above.

Product-specific warranties, where applicable, are governed by the applicable warranty terms.

Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, LUXNORI® and Haikou Ouxingying Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, transaction, product, or use of the store where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot lawfully be excluded.
• Mandatory consumer rights.
• Remedies available under applicable consumer protection laws.

Consumer Rights

Depending on your country, state, province, or region, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements

The updated version will be posted on this page.

The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a LUXNORI® product, or our store policies, please contact us:

Brand:
LUXNORI®

Website:
luxnori.com

Legal Entity:
Haikou Ouxingying Technology Co., Ltd.

Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China

Unified Social Credit Code:
91460000MAE8GEYM1R

Customer Support Email:
service@luxnori.com

phone：+86 18823371351

luxnori.com is operated by Haikou Ouxingying Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.