Poetic Illumination
Carefully designed to cast a soft, layered, and soulful glow into every corner.
Terms and Conditions
Contact Us
Welcome to LUXNORI®
At LUXNORI®, we are committed to providing thoughtful and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, installation guidance, order status, shipping updates, returns, damaged products, or general questions about our lighting collection, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business inquiries, please contact us through the official channels below.
1. Customer Support by Email
Email:
service@luxnori.com
Our customer support team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours.
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please provide:
- Product name
- Order number (if applicable)
- A brief description of your question or issue
- Clear photos where relevant
- Installation details or images if related to product setup
Providing complete information helps our team better understand your request and provide efficient assistance.
2. Customer Support Hours
Customer Support Email:
service@luxnori.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM Eastern Time (ET)
Messages received outside regular business hours will be reviewed during the next available service period.
Please note that response times may vary during:
- Public holidays
- Promotional periods
- High-volume customer service periods
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery questions
- Product information
- Installation guidance
- Product care recommendations
- Damaged, defective, incorrect, or incomplete orders
- Return and refund requests
- Product specifications
- Warranty-related questions
- Business and wholesale inquiries
To help us resolve your request efficiently, please provide:
- Order number
- Email address used during checkout
- Description of your request
If your product arrives damaged or incomplete, please contact us as soon as possible and include clear photos of:
- Product condition
- Packaging
- Shipping label (if available)
4. Product Support
LUXNORI® offers a curated collection of modern lighting and home lifestyle products, including:
- Table lamps
- Floor lamps
- Pendant lighting
- Decorative lighting
- Interior lighting pieces
Our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Lighting specifications
- Installation requirements
- Compatible components
- Product care
- Usage recommendations
- Product variations
- General product questions
Because product specifications may vary between different designs, please include the product name when contacting us.
5. Business & Wholesale Inquiries
LUXNORI® welcomes inquiries from:
- Retailers
- Distributors
- Commercial buyers
- Interior design businesses
- Hospitality projects
- Wholesale partners
For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
To help us better understand your request, please provide:
- Company name
- Market or region
- Expected order volume
- Business requirements
- Brief description of your inquiry
6. Corporate Information
Brand:
LUXNORI®
Website:
luxnori.com
Legal Entity:
Haikou Ousheng Technology Co., Ltd.
Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China
Unified Social Credit Code:
91460000MAE8GEYM1R
Customer Support Email:
service@luxnori.com
Customer Care Phone:
19907795717
luxnori.com is owned and operated by Haikou Ousheng Technology Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From discovering the right lighting piece for your space to receiving and enjoying your order, LUXNORI® is committed to making your shopping experience clear, comfortable, and reliable.
If you have any questions, please contact us:
LUXNORI®
Lighting designed to feel like yours.
Light. Form. Atmosphere. Everyday Living.