FAQ

Frequently Asked Questions

Orders & Shipping

How do I place an order?

To place an order, select the LUXNORI® lighting product you would like to purchase, choose any available options, add the item to your shopping cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment.

However, once an order has entered processing, packaging, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking information may take some time to update after a shipping label has been created.

Tracking updates may vary depending on:

  • Shipping provider
  • Destination
  • Carrier processing times
  • Local delivery conditions

When will my order arrive?

Delivery times depend on:

  • Shipping destination
  • Carrier operations
  • Customs processing
  • Local delivery conditions
  • Holidays
  • Seasonal shipping volumes

Order processing times and estimated delivery periods are listed in our Shipping Policy.

All delivery timeframes are estimates and do not represent guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your LUXNORI® product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Product name
  • Clear photos of the product
  • Photos of the packaging
  • Shipping label photo if available
  • A short video showing the issue where necessary

Our support team will review the information and provide the appropriate next steps.

Product Support

What types of products does LUXNORI® offer?

LUXNORI® offers a curated collection of modern lighting products designed to enhance everyday living spaces.

Our collection may include:

  • Table lamps
  • Floor lamps
  • Pendant lights
  • Decorative lighting
  • Accent lighting
  • Interior lighting accessories
  • Modern home lighting designs

Available products may change as new collections are introduced.

Are LUXNORI® products made with different materials and finishes?

Materials, finishes, structures, and decorative details may vary depending on each product.

Due to manufacturing processes and material characteristics, slight differences may occur in:

  • Color
  • Texture
  • Surface finish
  • Shape
  • Material appearance
  • Decorative details

These natural variations are part of the design and manufacturing process and do not necessarily indicate a defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product appearance, colors, finishes, and proportions as accurately as possible.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Room lighting conditions
  • Photography effects
  • Material characteristics
  • Production variations

Please review the individual product page for product-specific information.

How should I care for LUXNORI® lighting products?

For most lighting products:

  • Handle products carefully during installation
  • Keep surfaces clean and dust-free
  • Use a soft, dry cloth for cleaning
  • Avoid abrasive cleaning materials
  • Avoid harsh chemicals
  • Follow included installation instructions
  • Use products according to their intended purpose

Always follow any product-specific care instructions provided with your item.

How should I care for lamp finishes and decorative details?

For lighting products with special finishes, textured surfaces, or decorative elements:

  • Clean gently with a soft cloth
  • Avoid excessive pressure
  • Avoid harsh cleaning products
  • Protect surfaces from unnecessary scratches
  • Handle installation components carefully
  • Avoid exposure to unsuitable environments

Please review the product instructions for additional care information.

What should I do if my lighting product has an issue?

If your LUXNORI® lighting product has a problem, avoid attempting repairs or modifications without guidance.

Where applicable, check:

  • Power connection
  • Bulb compatibility
  • Installation position
  • Mounting components
  • Electrical connections
  • Visible product damage

If the issue continues, please contact our customer support team.

Can I use LUXNORI® lighting products outdoors?

Unless a product page specifically states that a product is designed for outdoor use, LUXNORI® lighting products are intended for indoor environments.

We recommend protecting products from:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Harsh chemicals
  • Unsuitable environments

Please follow the usage instructions provided for each product.

Are LUXNORI® product dimensions exact?

Product dimensions displayed on our website are provided as a useful reference.

Small variations may occur due to:

  • Manufacturing methods
  • Measurement methods
  • Product construction
  • Material characteristics

Please review the individual product page for exact product specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact us to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does LUXNORI® offer a warranty?

Eligible LUXNORI® products may be covered by a limited warranty against qualifying manufacturing defects or functional issues during normal intended use.

The applicable warranty period and claim procedures will be stated through:

  • Product pages
  • Product documentation
  • Warranty information

For additional information, please review our Warranty Policy.

What should I do if my product develops a problem?

If your LUXNORI® product develops an issue, please contact:

service@luxnori.com

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Clear photos
  • A short video where necessary

This information helps our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD).

Payment options may vary depending on:

  • Location
  • Device
  • Order value
  • Available payment providers

Is my payment information secure?

Payments are processed through secure payment methods and payment providers available during checkout.

LUXNORI® does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each product page and may include:

  • Dimensions
  • Materials
  • Lighting specifications
  • Power requirements
  • Design details
  • Installation instructions
  • Care recommendations
  • Recommended use

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors look different in person?

Yes.

Lighting colors and finishes may appear slightly different depending on:

  • Screen settings
  • Room lighting
  • Photography conditions
  • Material finishes

We aim to represent each product as accurately as reasonably possible.

Do lighting products have identical finishes and decorative details?

Not always.

Lighting products featuring textured surfaces, natural materials, special finishes, or decorative elements may show slight differences between individual pieces or production batches.

These minor variations are normal characteristics of manufacturing.

Contact Us

If you have questions about:

  • Orders
  • Shipping
  • Returns
  • Product specifications
  • Installation
  • Warranty support
  • Product usage

Please contact us:

Email:
service@luxnori.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue, will help us assist you more efficiently.

Corporate Information

Brand:
LUXNORI®

Website:
luxnori.com

Legal Entity:
Haikou Ousheng Technology Co., Ltd.

Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China

Unified Social Credit Code:
91460000MAE8GEYM1R

Customer Support Email:
service@luxnori.com

Customer Care Phone:
19907795717

LUXNORI®
Lighting designed to feel like yours.

Light. Form. Atmosphere. Everyday Living.