Warranty & Guarantee

Our Commitment to Quality

At LUXNORI®, we believe every lighting piece should combine thoughtful design, reliable performance, and lasting quality.

Each product is carefully selected and inspected before shipment to ensure it meets our quality and presentation standards.

If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the warranty period, our customer service team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most products purchased from LUXNORI® are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the circumstances, we may provide:

  • A replacement product
  • A replacement component or accessory, where available
  • Store credit
  • A refund, where appropriate

The specific solution will depend on:

  • The nature of the issue
  • Product availability
  • The circumstances of the claim

What Is Covered

Our limited warranty may cover issues such as:

Manufacturing Defects

Defects in materials or workmanship that affect the normal function, construction, or intended use of the lighting product.

Electrical or Functional Issues

For eligible lighting products, warranty coverage may include unexpected issues involving:

  • Internal electrical components
  • Power connection components
  • Switches or controls
  • Lighting functions
  • Included accessories

during normal intended use.

Structural Defects

Problems with the product construction, assembly, or structure that are not caused by:

  • Accidental damage
  • Improper installation
  • Misuse
  • Excessive force
  • Unauthorized modification

Products Damaged on Arrival

Items that arrive:

  • Broken
  • Cracked
  • Damaged
  • Missing essential components
  • Unable to function due to shipping or handling issues

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, or breakage
  • Improper installation
  • Incorrect electrical connections
  • Misuse or use outside the product's intended purpose
  • Exposure to unsuitable environments
  • Water or moisture damage unless specifically designed for such use
  • Normal wear and tear
  • Cosmetic changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Loss or theft
  • Damage occurring after the applicable warranty period

Minor variations in:

  • Color
  • Finish
  • Texture
  • Material appearance
  • Surface details

are generally not considered defects when they do not affect normal product use.

Damaged or Defective Items

If your LUXNORI® product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request quickly, please provide:

  • Your order number
  • Your full name and email address
  • Product name
  • A brief description of the issue
  • Clear photos showing the problem
  • Photos of the packaging if the product was damaged during shipping
  • A short video where necessary

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team:

Email:
service@luxnori.com

Please include:

  • Order number
  • Product information
  • Description of the issue
  • Supporting photos or videos

Our team will normally review your request and respond within 24-48 hours.

Additional information may be requested if necessary to confirm the issue.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

  • A comparable replacement
  • Replacement parts or components
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to:

  • The nature of the issue
  • Product availability
  • Applicable Return & Refund Policy

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying:

  • Manufacturing defects
  • Functional problems
  • Product-related issues

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it.

If the product inside is damaged, please provide:

  • Outer packaging photos
  • Shipping label photo
  • Damaged product photos
  • Internal packaging photos

This helps us review your request more efficiently.

Product Care

To help keep your LUXNORI® lighting products in good condition:

  • Follow all included installation and care instructions
  • Use the product only for its intended purpose
  • Handle glass, lampshades, finishes, and decorative elements carefully
  • Avoid unnecessary exposure to moisture, heat, or harsh chemicals
  • Clean surfaces using suitable materials and methods
  • Avoid excessive force during installation or adjustment
  • Protect electrical components from unsuitable conditions

Improper use, installation, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about:

  • Product quality
  • Warranty coverage
  • Existing claims
  • Product issues

please contact our customer service team.

Customer Support Email:
service@luxnori.com

We aim to respond to customer inquiries within 24-48 hours.

LUXNORI®
Light. Form. Atmosphere. Everyday Living.