Poetic Illumination
Carefully designed to cast a soft, layered, and soulful glow into every corner.
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Frequently Asked Questions
Orders & Shipping
How do I place an order?
To place an order, select the LUXNORI® lighting product you would like to purchase, choose any available options, add the item to your shopping cart, and complete the checkout process.
After your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to update or cancel your order, please contact our customer support team as soon as possible.
We will make reasonable efforts to assist before your order enters fulfillment.
However, once an order has entered processing, packaging, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be made.
Please contact:
How can I track my order?
Once tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after shipment preparation.
Tracking updates may vary depending on:
- Shipping provider
- Destination
- Carrier processing times
- Delivery conditions
When will my order arrive?
Delivery times depend on:
- Shipping destination
- Carrier operations
- Product availability
- Customs processing
- Local delivery conditions
- Holidays
- Other transportation factors
Order processing times and estimated delivery information are provided in our Shipping Policy.
All delivery timeframes are estimates and are not guaranteed delivery dates.
What should I do if my order arrives damaged, incorrect, or incomplete?
If your LUXNORI® product arrives damaged, defective, incorrect, or missing components, please contact us as soon as possible.
To help us review the issue, please provide:
- Order number
- Product name
- Clear photos of the product
- Photos of the packaging
- Shipping label photo if available
- A short video showing the issue where necessary
Our customer support team will review the information and provide the appropriate next steps.
Product Support
What types of products does LUXNORI® offer?
LUXNORI® offers a curated collection of modern lighting products designed to enhance everyday living spaces.
Our collection may include:
- Table lamps
- Floor lamps
- Pendant lights
- Decorative lighting
- Accent lighting
- Home lighting accessories
- Modern interior lighting designs
Available products may change as new collections are introduced.
Are LUXNORI® products available in different materials and finishes?
Materials, finishes, structures, and design details vary depending on each product.
Because of manufacturing processes and material characteristics, slight differences may occur in:
- Color
- Texture
- Surface finish
- Shape
- Decorative details
These variations are normal and do not necessarily indicate a product defect.
Will the product look exactly like the photos?
We make reasonable efforts to display our lighting products as accurately as possible.
However, the actual appearance may vary slightly due to:
- Screen settings
- Room lighting conditions
- Photography effects
- Material characteristics
- Production variations
Please review the individual product page for specific product information.
How should I care for LUXNORI® lighting products?
To help maintain your lighting product:
- Follow the included product instructions
- Handle products carefully during installation
- Keep surfaces clean and dust-free
- Use appropriate cleaning materials
- Avoid harsh chemicals
- Avoid excessive impact or pressure
- Follow recommended electrical requirements
Always follow product-specific care instructions provided with your item.
How should I care for lamps, finishes, and decorative details?
For products with special finishes, decorative elements, or delicate materials:
- Clean gently with a soft cloth
- Avoid abrasive cleaning products
- Avoid excessive moisture
- Do not use unsuitable chemicals
- Handle installation components carefully
- Avoid unnecessary pressure or impact
Please review the individual product instructions for additional care information.
What should I do if my lighting product has an issue?
If your LUXNORI® product has a problem, please avoid attempting repairs or modifications without guidance.
Where applicable, check:
- Power connection
- Installation position
- Bulb compatibility
- Electrical components
- Mounting parts
- Visible damage
If the issue continues, please contact:
Please include:
- Order number
- Product name
- Description of the issue
- Photos or videos where relevant
Can I use LUXNORI® products outdoors?
Unless a product page specifically states that a product is designed for outdoor use, LUXNORI® lighting products are intended for indoor environments.
We recommend protecting products from:
- Rain
- Excessive moisture
- Extreme temperatures
- Harsh chemicals
- Unsuitable environments
Please follow the usage instructions provided for each product.
Are product dimensions exact?
Product dimensions shown on luxnori.com are provided as a useful reference.
Minor variations may occur due to:
- Manufacturing methods
- Measurement methods
- Product construction
- Material characteristics
Please review the individual product page for detailed specifications.
Returns & Warranty
What is your return process?
Before returning any product, please review our Return & Refund Policy and contact our customer support team.
Returns should not be sent without prior approval and instructions.
Our team will review your request and provide the appropriate return guidance.
Does LUXNORI® offer a warranty?
Eligible LUXNORI® products may be covered by a limited warranty against qualifying manufacturing defects or functional issues during normal intended use.
Warranty details, coverage period, and claim procedures will be provided through:
- Product pages
- Warranty information
- Product documentation
For additional information, please review our Warranty Policy.
What should I do if my product develops a problem?
If your lighting product develops an issue, please contact:
Please include:
- Order number
- Product name
- Description of the problem
- Clear photos
- Short video where applicable
This information helps our support team review your request more efficiently.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on:
- Location
- Device
- Order value
- Available payment providers
Prices are displayed and processed in U.S. dollars (USD).
Is my payment information secure?
Payments are processed through secure payment providers available during checkout.
LUXNORI® does not request customers to send:
- Complete payment card numbers
- CVV/security codes
- Online banking passwords
through email or customer support messages.
For additional information, please review our Payment & Security Policy.
Product Information
Where can I find detailed product specifications?
Product information is available on each product page and may include:
- Dimensions
- Materials
- Lighting specifications
- Product features
- Installation requirements
- Finish details
- Care instructions
- Recommended usage
Because specifications vary between products, please review the specific product page before purchasing.
Can colors look different in person?
Yes.
Lighting products may appear slightly different depending on:
- Screen settings
- Room environment
- Photography lighting
- Material finishes
We aim to represent each product as accurately as reasonably possible.
Do lighting products have identical finishes and details?
Not always.
Products featuring natural materials, special finishes, textured surfaces, or handcrafted details may have slight variations between individual pieces or production batches.
These differences are normal characteristics of manufacturing.
Contact Us
If you have questions about:
- Orders
- Shipping
- Returns
- Product specifications
- Installation
- Warranty support
- Product usage
Please contact us:
Email:
service@luxnori.com
For order-related inquiries, please include your order number whenever possible.
For product support, including the product name and a description of the issue will help us assist you more efficiently.
Corporate Information
Brand:
LUXNORI®
Website:
luxnori.com
Legal Entity:
Haikou Ousheng Technology Co., Ltd.
Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China
Unified Social Credit Code:
91460000MAE8GEYM1R
Customer Support Email:
service@luxnori.com
Customer Care Phone:
19907795717
LUXNORI®
Lighting designed to feel like yours.
Light. Form. Atmosphere. Everyday Living.