Contact Us

Welcome to LUXNORI®

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need help with product information, installation guidance, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our lighting collection, our customer care team is here to assist you.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@luxnori.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).

For faster assistance with an existing purchase, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, installation, electrical components, or product damage

Providing these details will help us assist you more efficiently.

2. Customer Support Hours

Customer Support Email:
service@luxnori.com

Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Installation and usage guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and materials
  • Lighting recommendations
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

LUXNORI® offers a curated collection of table lamps, floor lamps, pendant lights, decorative lighting, and other interior lighting solutions.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Lighting specifications
  • Installation requirements
  • Power and electrical details
  • Product care
  • Included accessories
  • Recommended use
  • Product variations
  • General product questions

Because specifications vary between products, please include the product name when contacting us.

5. Business & Wholesale Inquiries

LUXNORI® welcomes inquiries from retailers, distributors, commercial buyers, interior designers, hospitality businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, interior projects, or other commercial opportunities, please contact:

service@luxnori.com

Please include:

Subject: Business Inquiry
Subject: Wholesale Inquiry

So your request can be directed appropriately.

If possible, please include your company name, market, expected order volume, project details, and a brief description of your inquiry.

6. Corporate Information

Brand:
LUXNORI®

Website:
luxnori.com

Legal Entity:
Haikou Ouxingying Technology Co., Ltd.

Registered Address:
Room 216, Building 3, Jinshan Community,
Longhua District, Haikou City,
Hainan Province, China

Unified Social Credit Code:
91460000MAE8GEYM1R

Phone:
+86 18823371351

Customer Support Email:
service@luxnori.com

luxnori.com is owned and operated by Haikou Ouxingying Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product management, and related e-commerce activities.

We're Here to Help

From choosing the right LUXNORI® lighting solution to receiving and enjoying your order, our team is here to make your experience as clear and straightforward as possible.

If you have any questions, simply contact us at:

service@luxnori.com

Thank you for choosing LUXNORI®.

LUXNORI® - Lighting Designed to Shape Your Space.