Privacy Policy

Last Updated: September 21, 2026

Introduction

LUXNORI® operates this website and online store, including all related content, products, services, features, and customer support functions, to provide customers with a thoughtful and reliable shopping experience.

The LUXNORI® online store is owned and operated by:

Haikou Ousheng Technology Co., Ltd.

LUXNORI® uses Shopify as its e-commerce platform to support online store operations, order processing, payment services, and related shopping functions.

This Privacy Policy explains how we collect, use, process, and protect personal information when you:

  • Visit luxnori.com
  • Browse our lighting collections
  • Purchase products
  • Contact customer support
  • Interact with our advertisements
  • Use our website services

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that can identify you, relate to you, or reasonably be associated with you.

Depending on how you interact with LUXNORI®, the information we may collect includes:

Contact Information

Such as:

  • Name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address

This information helps us process orders, arrange delivery, and provide customer support.

Order and Transaction Information

When you purchase products from LUXNORI®, we may collect information related to:

  • Products viewed or purchased
  • Order history
  • Shopping cart activity
  • Payment status
  • Shipping details
  • Return or exchange requests
  • Transaction identifiers

Payment information is generally processed through third-party payment providers. We do not directly store complete payment card numbers or security codes.

Customer Support Information

When you contact our team, we may collect information you provide, including:

  • Messages sent to customer service
  • Order details
  • Product questions
  • Photos or videos related to product issues
  • Other information necessary to assist with your request

Device and Website Usage Information

When you visit luxnori.com, we may automatically collect certain technical information, including:

  • Device type
  • Browser type
  • Operating system
  • IP address
  • Network information
  • Device identifiers
  • Website interaction data

This information helps us maintain website performance, improve user experience, and protect website security.

Browsing and Analytics Information

We may collect information about how visitors interact with our website, including:

  • Pages viewed
  • Products viewed
  • Search activity
  • Referral sources
  • Time spent on pages
  • Shopping behavior
  • Website navigation activity

This information helps us understand customer preferences and improve our products and services.

Advertising and Marketing Information

Where permitted by applicable law, we may collect information related to:

  • Advertising interactions
  • Campaign performance
  • Conversion events
  • Product interests
  • Website activity after viewing advertisements

This helps us measure advertising effectiveness and improve our marketing activities.

Sources of Personal Information

We may collect personal information from:

Information You Provide Directly

Including when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to communications
  • Submit information through our website

Automatic Website Technologies

We may collect information through technologies such as:

  • Cookies
  • Pixels
  • Tags
  • Scripts
  • Local storage
  • Server logs

These technologies help us operate our website, remember preferences, analyze performance, and support advertising measurement.

Third-Party Service Providers

We may receive information from trusted partners, including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Fulfillment partners
  • Analytics providers
  • Advertising partners
  • Fraud prevention services

These providers help us operate our business and provide services to customers.

How We Use Personal Information

LUXNORI® may use collected information for purposes including:

Providing Products and Services

We use information to:

  • Process orders
  • Complete payments
  • Arrange shipping
  • Provide tracking updates
  • Manage returns and exchanges
  • Provide customer assistance

Improving Website Experience

We may analyze customer interactions to:

  • Improve website functionality
  • Understand product interests
  • Optimize shopping experiences
  • Develop better services

Communication

We may use information to:

  • Respond to customer inquiries
  • Provide order updates
  • Send service notifications
  • Communicate important account information

Security and Fraud Prevention

We may process information to:

  • Detect suspicious activity
  • Protect customer accounts
  • Prevent fraudulent transactions
  • Maintain website security

Legal Compliance

We may process information when necessary to:

  • Follow applicable laws
  • Respond to legal requests
  • Maintain business records
  • Protect our rights and interests

    Cookies and Similar Technologies

    LUXNORI® and our service providers may use cookies and similar technologies to operate our website, improve functionality, understand visitor behavior, and support marketing activities.

    These technologies may include:

    • Cookies
    • Pixels
    • Tags
    • Scripts
    • Local storage
    • APIs
    • Similar tracking technologies

    These technologies help us:

    • Enable essential website functions
    • Maintain shopping cart and checkout features
    • Remember customer preferences
    • Improve website performance
    • Analyze visitor activity
    • Understand product interests
    • Measure advertising performance
    • Improve marketing campaigns

    Types of Cookies We Use

    Strictly Necessary Cookies

    These cookies are required for essential website operations.

    They support functions such as:

    • Secure checkout
    • Shopping cart management
    • Website navigation
    • Fraud prevention
    • Privacy preference storage

    Because these cookies are necessary for website functionality, they may remain active.

    Functional Cookies

    Functional cookies allow our website to remember customer preferences and improve the shopping experience.

    They may help remember:

    • Language preferences
    • Region settings
    • Display preferences
    • Recently viewed products
    • Website personalization settings

    Analytics Cookies

    Analytics cookies help us understand how visitors use luxnori.com.

    They may collect information such as:

    • Pages visited
    • Products viewed
    • Website navigation behavior
    • Device information
    • Browser information
    • Website interactions

    We use this information to improve website design, performance, and customer experience.

    Advertising Cookies

    Advertising cookies and similar technologies help us understand marketing performance and customer interactions with our advertisements.

    Depending on your privacy choices and applicable laws, these technologies may collect information such as:

    • Advertising interactions
    • Website activity
    • Product views
    • Shopping activity
    • Conversion events
    • Campaign performance data

    This information helps us measure advertising effectiveness and improve relevant marketing experiences.

    Managing Cookie Preferences

    You may manage your cookie preferences through the cookie settings available on our website.

    You may choose to:

    • Accept available cookies
    • Reject non-essential cookies
    • Customize your preferences

    Please note that disabling certain cookies may affect some website features, personalization options, or analytics functionality.

    Shopify and Third-Party Service Providers

    LUXNORI® uses Shopify as its e-commerce platform to support website operations and provide secure online shopping services.

    Shopify and other service providers may process personal information necessary for:

    • Website hosting
    • Order management
    • Payment processing
    • Security protection
    • Customer experience improvement

    Information submitted through luxnori.com may be processed by Shopify and other trusted providers located in different countries.

    For more information about Shopify’s privacy practices, please visit:

    https://privacy.shopify.com/

    Payment Information Processing

    Payments made through luxnori.com are processed through trusted third-party payment providers.

    Depending on your selected payment method, payment information may be processed by:

    • Payment processors
    • Banks
    • Card networks
    • Financial institutions

    LUXNORI® does not directly store complete payment card numbers, CVV/security codes, or online banking passwords.

    For your security, please do not send sensitive payment information through email or customer support messages.

    Advertising, Analytics and Measurement Partners

    LUXNORI® may work with advertising, analytics, attribution, and measurement providers to understand customer interactions, measure campaign performance, and improve our marketing activities.

    These partners may use technologies such as:

    • Cookies
    • Pixels
    • Tags
    • Scripts
    • APIs

    Depending on applicable laws and your privacy choices, collected information may include:

    • IP address
    • Device information
    • Browser information
    • Advertising identifiers
    • Website activity
    • Product views
    • Shopping cart activity
    • Purchase events
    • Advertising interactions

    These technologies help us:

    • Measure advertising effectiveness
    • Understand customer preferences
    • Improve marketing campaigns
    • Prevent fraudulent activity

    We do not intentionally provide advertising partners with sensitive personal information.

    How We Share Personal Information

    LUXNORI® may share personal information when necessary to operate our business, provide services, complete transactions, and comply with legal requirements.

    Information may be shared with:

    E-commerce and Technology Providers

    Including:

    • Shopify
    • Website hosting providers
    • Technology service providers

    Payment Providers

    Including:

    • Payment processors
    • Financial institutions
    • Fraud prevention services

    Shipping and Fulfillment Partners

    Including:

    • Shipping carriers
    • Warehouses
    • Logistics providers
    • Delivery service partners

    Customer Support Providers

    We may use service providers that help us:

    • Respond to customer requests
    • Manage customer communications
    • Provide after-sales assistance

    Analytics and Advertising Providers

    Including:

    • Analytics providers
    • Advertising partners
    • Marketing measurement services

    These providers help us understand website performance and improve customer experiences.

    Legal and Business Requirements

    We may disclose information when reasonably necessary to:

    • Comply with applicable laws
    • Respond to legal requests
    • Protect our rights
    • Prevent fraud or security risks
    • Support business transactions

    Third-Party Websites and Links

    Our website may contain links to third-party websites, services, or platforms.

    These third-party services may have their own privacy policies and security practices.

    LUXNORI® is not responsible for the privacy practices, content, or security procedures of websites that we do not operate.

    We recommend reviewing the privacy policies of third-party services before providing personal information.

    Data Security

    At LUXNORI®, we take reasonable measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

    We use appropriate technical, administrative, and organizational safeguards designed to maintain the security of customer information.

    However, no method of internet transmission, electronic communication, or data storage can be guaranteed to be completely secure.

    For your protection, please avoid sending sensitive information through ordinary email or customer service messages, including:

    • Complete payment card numbers
    • CVV/security codes
    • Account passwords
    • Online banking credentials

    Data Retention

    LUXNORI® retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

    Information may be retained for purposes including:

    • Processing and maintaining orders
    • Providing customer support
    • Managing returns and refunds
    • Preventing fraud and security risks
    • Maintaining website operations
    • Resolving disputes
    • Meeting legal, accounting, and regulatory obligations

    The retention period may vary depending on:

    • The type of information collected
    • The reason it was collected
    • Applicable legal requirements
    • Business operational needs

    Your Privacy Rights

    Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

    These rights may include:

    Right to Access

    You may request information about the personal data we hold about you.

    Right to Correction

    You may request corrections to inaccurate or incomplete personal information.

    Right to Delete

    You may request deletion of certain personal information where permitted by applicable law.

    Right to Data Portability

    You may request a copy of certain personal information in a commonly used format.

    Right to Restrict or Object

    You may have the right to request restrictions on certain processing activities or object to specific uses of your information.

    Right to Withdraw Consent

    Where processing is based on your consent, you may withdraw that consent at any time.

    Right to Opt Out of Certain Advertising Activities

    Depending on applicable privacy laws, you may have the right to opt out of certain targeted advertising, sharing, or similar activities.

    To submit a privacy request, please contact:

    service@luxnori.com

    We may need to verify your identity before completing certain privacy requests to help protect your information.

    United States Privacy Rights

    Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

    Depending on the applicable law, these rights may include:

    • Requesting access to personal information
    • Requesting deletion of personal information
    • Requesting correction of inaccurate information
    • Obtaining a copy of personal information
    • Opting out of certain targeted advertising activities

    Requests can be submitted through:

    service@luxnori.com

    Where required by applicable law, LUXNORI® respects recognized privacy preference signals, including Global Privacy Control (GPC).

    European Economic Area, United Kingdom and Similar Jurisdictions

    Where privacy regulations such as the GDPR or UK GDPR apply, LUXNORI® may process personal information based on applicable legal grounds, including:

    • Performance of a contract
    • Compliance with legal obligations
    • Legitimate business interests
    • Customer consent
    • Protection of legal rights

    Where processing is based on consent, you may withdraw your consent at any time.

    Withdrawal of consent does not affect processing completed before consent was withdrawn.

    You may also have the right to submit a complaint to the relevant data protection authority.

    International Data Transfers

    LUXNORI® works with service providers, technology partners, payment processors, and logistics providers that may operate in different countries.

    As a result, personal information may be transferred, stored, or processed in countries other than where you live.

    Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are applied to protect personal information during international transfers.

    Children's Privacy

    LUXNORI® products and online services are intended for general customers and are not designed to knowingly collect personal information directly from children.

    We do not intentionally collect personal information from children where parental consent or another legal basis is required by applicable law.

    If you believe a child has provided personal information to us improperly, please contact:

    service@luxnori.com

    We will review the request and take appropriate action where required.

    Complaints

    If you have concerns regarding how LUXNORI® handles personal information, please contact us.

    We will review your request and work to address your concerns.

    Depending on your location, you may also have the right to contact an applicable privacy or data protection authority.

    Changes To This Privacy Policy

    LUXNORI® may update this Privacy Policy from time to time to reflect changes in:

    • Business operations
    • Website features
    • Technologies
    • Service providers
    • Privacy practices
    • Applicable laws

    When updates are made, we will revise the “Last Updated” date at the beginning of this page.

    Where required by law, additional notice may be provided for significant changes.

    Contact Us

    If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us:

    Brand: LUXNORI®
    Website: luxnori.com

    Legal Entity:
    Haikou Ousheng Technology Co., Ltd.

    Registered Address:
    Room 216, Building 3, Jinshan Community,
    Longhua District, Haikou City,
    Hainan Province, China

    Unified Social Credit Code:
    91460000MAE8GEYM1R

    Customer Support & Privacy Email:
    service@luxnori.com

    Customer Care Phone:
    19907795717

    luxnori.com is owned and operated by Haikou Ousheng Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

    LUXNORI®

    Lighting designed to feel like yours.

    Light. Form. Atmosphere. Everyday Living.